Notion Helpdesk: Your control center for technical support.

⚙️ ¡Forget about chaos and take control of technical support with our all-in-one Notion template! This tool allows you to organize ️, manage, and analyze your tickets in a simple and effective way, so that you can provide exceptional service to your users.

📋 Essential Properties:

• Capture all important information for each ticket, including title, creation date, description, assigned technician, priority, status, requester, expiration date, notes, and response time.
• 📆 Calendar View: Visualize your tickets weekly or monthly for better planning and tracking.
• 📈Dashboard : Get crucial insights at a glance with our dynamic dashboards:
  • Historical Summary: Analyze team performance over time, with filters by technician, status, and priority.
  • Last 7 Days: Quickly identify failed or delayed tickets and track overall progress.
  • Tickets by Technician: ‍ Measure individual efficiency and optimize workload.
• ⭐️Benefits:
  • Improve Organization and Efficiency: Reduce the time spent searching for information and streamline ticket resolution.
  • Make Smarter Decisions: Get valuable insights into team performance and technical support trends.
  • Provide Exceptional Service: Reduce response times and improve customer satisfaction.