Notion Helpdesk Pro: Simplified, Smarter, and More Powerful Support Management

Optimized Version (Pro):

1. Enhanced Interface:

• Functional Minimalism: Clean design with icons to highlight statuses.
• Use of colors and charts that provide visual clarity without cluttering the interface.

2. Advanced Ticket Management:

• Automation: Formulas to assign priorities and update statuses automatically.
• Integrated Form: Structured data capture for tickets with essential fields.
• Functional button to update priorities instantly.

3. Interactive Visual Summary:

• Graphical indicators showing:
• Open and closed tickets by month.
• Priority distribution.
• Organized table displaying tickets by assigned technician.

4. Customized Views and Advanced Filters:

• Technician-specific views showing only their assigned tickets.
• General view filtered by priority, technician, and status.

5. Functional Calendar:

• Minimalist Calendar: Highlights only tickets with deadlines.
• Optional synchronization with Google Calendar for better tracking.

6. Weekly Summary:

• New view displaying:
• Tickets closed during the previous week.
• Open tickets with upcoming deadlines.

7. Essential Notifications:

• Automatic alerts when:
• A ticket is assigned.
• A ticket is about to expire.